Services

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Services

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Questions about ACTA Programs and Services:


Who Can Ride?
Anyone requiring transportation in Alamance County is eligible to ride the ACTA vans. ACTA provides transportation for general purpose trips, medical trips, and almost any non-emergency trip destination. In addition, special programs and pricing are available to qualified riders based on eligibility requirements.

 

When Can I Ride?
Monday-Friday, 5:00 AM - 5:30 PM (no trip request is started after 5:00 PM). Please be ready for your ride at least one hour before your scheduled appointment. Pick-ups are usually at least thirty (30) minutes before your appointment time.  However, clients should always be ready one hour prior to their appointment time. Out of county medical transportation will require earlier pick-ups. A driver may only wait five (5) minutes for you to board the van.

 

How Do I Schedule A Ride?
To request transportation service, call the ACTA office at 336-222-0565 between the hours of 8:00 a.m. and 5:00 p.m., Monday-Friday. Although ACTA recommends scheduling your trip as far in advance as possible, requests must be made before 11:00 a.m. at least one working day before you need transportation. Ride requests are not taken during the weekend; therefore, requests for transportation on Mondays must be made before 11:00 a.m. the preceding Friday.

 

What Information is Needed?
You will need to provide the following information when you call:   

    Your name
    Your address
    Your telephone number
    The appointment date
    The appointment time
    Your destination address
    Your return time
    
    Special requirements (i.e., child seat, wheelchair)
    The name and relationship of anyone traveling with you.

 

What is Dial-Ride?
Dial-A-Ride is a fare assistance program sponsored by the North Carolina Division of Aging and Adult Services for persons sixty (60) years of age or older.  For details on eligibility and other requirements, please call the Dial-A-Ride Administrator at (336) 222-0565.

 

How Do I Cancel My Ride?
If you must cancel a scheduled trip, please notify the ACTA office at 336-222-0565. Any cancellations should be made by 11:00 am the business day before your ride. Otherwise, it will be considered a no-show. If you receive 3 no-shows within a 60-day period, you may be suspended from services for 30 days.

 

How Much Does it Cost?
Alamance County - General Public within Alamance County
One-way $3.00
Round-Trip $6.00

Out of county non-emergency medical trips can be arranged by calling the ACTA Office. Payment for transportation service must be made to the driver.  ACTA accepts cash, checks, or money orders in the exact amount of the fare. The driver can issue a receipt for the cash amount collected. Required attendant will not be charged. All others will be charged regular fares.Packets of ten (10) tickets may be purchased in advance by contacting the ACTA office and are strongly encouraged.  All prices are subject to change without notice.

Alamance County Map

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Our Address:                          Office Hours:

     1946C Martin Street             Monday - Friday
     Burlington, NC27217            8 AM - 5 PM